Konga.com is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of e-commerce and trade in Africa.
We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy, order delivery-tracking, dedicated customer service support and many other premium services.
Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.
Konga is helping to provide that opportunity with the Konga Marketplace.
Job Title: HEAD, CONTACT CENTER
Responsible for the strategic planning and execution of all Contact Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer
experience. Tactical emphasis is on customer care, quality management, recruiting, coaching and training.
Minimum of a University degree.
Minimum 8 years of Customer Service /Call Center/Contact Center management experience.
Job Title: SPE…T, WORKFORCE MANAGEMENT
Responsible for effective contact centre staff scheduling, demonstrating clear understanding and competence in subject matter with limited reliance on technological aids.
3 years post NYSC
Demonstrates creativity in social media interactions